Privacy Policy
This privacy notice applies to Captain Mortgages. Throughout this document, “we” or “us” refers to Captain Mortgages.
Captain Mortgages is a company registered in England and Wales under company number 16900708.
- Registered office: Suite 3 567 Fulham Road, London, England, SW6 1ES
This document explains our policies regarding the information we collect about you, both identifiable and non-identifiable.
Protecting Your Privacy
We are committed to protecting your privacy and confidentiality. We understand the importance of ensuring that your data is secure and used only for its intended purpose. Our practices comply with UK law, including the Data Protection Act 1998. If you feel we are falling short of your expectations or failing to comply with our policy, please contact us.
By using our website, you agree to the terms outlined within this privacy policy. If you do not agree to any part of this policy, we advise you to stop using our website immediately.
Unless explicitly stated, we do not sell, share, or disclose personal information to third parties.
Information We Collect and Why
Here is an overview of the types of information we collect and why it’s necessary to do so.
1. Basic Identification and Contact Information
This includes details such as your name, address, phone number, and email address. This information is used to:
- Provide the services you request.
- Verify your identity for security purposes.
- Notify you about our services and promotional offers.
2. Non-Identifiable Information
We may collect and use anonymised data for demographic purposes or to analyse website performance.
3. Marketplace Information
If you provide data to facilitate the purchase of services via our website, your data may be passed to the relevant third party to fulfil your request.
4. Domain Name and Email Address
Our servers recognise your domain name and record the pages you visit. Under no circumstances will your email address be shared with anyone outside our organisation unless it is necessary to fulfil our service obligations. This information allows us to:
- Communicate with you effectively.
- Improve the quality of our website.
- Share updates on your subscribed services or related offerings.
Information You Provide to Us
a) Forum or Blog Posts
Information posted on any public areas of our website (such as forums or blogs) is stored on our servers. While we may not actively use this data, our terms and conditions reserve the right to do so if deemed necessary.
b) Website Usage Data
We may use tools like JavaScript to collect data about how you interact with our site, including the pages visited, the time spent on each page, and user navigation patterns. This non-identifiable data is used to enhance our services.
c) Marketing Preferences
If you provide consent to receive marketing emails from us, you may opt out of receiving these communications at any time by contacting Viktoryia@captainmortgages.co.uk
d) Complaints
If a complaint is made, we record the information provided and may share relevant details with third parties to resolve the issue. We maintain discretion and provide only the necessary information to address the concern.
e) Job Applications
If you apply for a position with Captain Mortgages, we may retain the details provided for up to three years for potential future opportunities. Employment-related records are kept for six years after termination of employment.
Use of Cookies
Our website uses cookies to enhance user experience. Please refer to our full Cookies Policy for detailed information on their usage and how to manage them.
Email Communication
Please note that while we strive to maintain the confidentiality of email correspondence, email is not always a secure method of communication.
Information Handling and Retention
Business and Personal Information
We ensure confidentiality around all information provided in the course of our relationship with you. Such data is not used beyond the agreed purpose. Business records are retained for six years in compliance with legal and tax requirements.
Marketing Information
We may share your email and name with selected affiliates who offer services or products you may find beneficial, but only with your permission. You can opt out of this at any time by emailing Viktoryia@captainmortgages.co.uk
Third-Party Data
We may use tools such as Google Analytics to gather general insights about website performance and demographics. This data is anonymised and cannot be traced back to you.
Government Requests
We are legally obliged to provide information to law enforcement or regulatory authorities if required by law or court order.
Your Rights
You have the right to review or update the personal information we hold about you by contacting us at Captain Mortgages Ltd, Suite 3 567 Fulham Road, London, England, SW6 1ES We may request identity verification to protect your data.
Removing Your Information
Should you wish to have your data removed from our records, please also contact viktoryia@captainmortgages.co.uk , and we will address your request in accordance with legal obligations.
Complaints and Concerns
We hope that you will never have cause to complain but if you do and you wish to register a complaint, please contact our network;
In writing: Stonebridge Mortgage Solutions Ltd. Regency House Miles Gray Road Basildon Essex SS14 3FR
By telephone: 0345 646 5535
By email: complaints@stonebridgegroup.co.uk
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
Updates to the Privacy Policy
This policy may occasionally be updated to reflect changes in legal obligations or our business practices. Please visit this page periodically to stay informed.
Thank you for trusting Captain Mortgages. Your privacy matters to us.
Captain Mortgages
Registered office address: Suite 3 567 Fulham Road, London, England, SW6 1ES
Captain Mortgages is an Appointed Representative of Stonebridge Mortgage Solutions Ltd, which is authorised and regulated by the Financial Conduct Authority
Company Registration Number: 16900708